The Morning After??
Almost twenty years ago, in the early months of this blog, I scrawled a few paragraphs about one of the best and worst experiences of my life. Yes, I wrote about my time at the Waffle House.
We never closed at the Waffle House. We were there for Christmas Eve, Christmas Day, Mother's Day, Father's Day, Labor Day, Thanksgiving Day, Easter and even for Gilbert's birthday. Not everybody is off on holidays. About fifty years in the restaurant business was enough to make me appreciate that.
If people other than you didn't work "holidays", you would be sitting home in the dark. Power won't generate itself and get to your house on its own. If you venture out, the gas stations are closed, and the traffic lights won't work. The police wouldn't be patrolling so you would have to rely on all of the other drivers to be following the traffic laws. Fat chance of that!! Do you want to wait until the next day if your house catches on fire? What would holidays be without cooks, waiters and waitresses and bartenders working? How about those clerks at the convenience stores or those folks at the emergency room?
I stopped at a Dollar General on Christmas Eve. I was talking to the cashier as I checked out and asked her, " Are you working until closing time tonight?", She groaned and said, "Yeah, I have to close. We are closing at 10:00 PM." I said, "Let me go ahead and tell you this. It won't matter what time you close tonight but you are going to encounter two situations."
I told her, "At 9:55, some nutcase is going to run through the door and yell, 'Are You open?' Tell them whatever you want, they won't remember it later. I like to say 'No' just to see the look on their face." She laughed. Then I told her, "At 10:05 while you are getting ready to leave, another nutcase will be outside trying to get the door to open. They will be screaming 'Are you closed?' as they pull on the locked door. Don't even bother to answer. Act like you can't hear them. As long as you act like you can't hear, they will yell louder. It's just fun to watch. When you tire of watching them, point to the Closed sign and walk away."
Being off on Christmas is kind of like being off on Sunday. I had thousands of people over the years tell me the same thing on Sundays. Customers would tell me how we should close the restaurant on Sunday so that our employees could go to church. My response was almost always the same. First, I would point out that most of my employees were not church goers. Beyond that, if they were all in church and the restaurant was closed, where were those saying that we should be closed going to eat? Trust me, nobody had thought it through that far.
If you don't think that restaurants should be open on Christmas, don't go there to eat. If nobody goes out to eat, restaurants will stop opening on Christmas. Don't stop for gas on Christmas day. Go out for a drink on the day before Christmas. Watch the ball games from your living room. If your cable goes out on Christmas, wait until the next day to call for repair. You know that you won't do that!!
There are lots of people who work on holidays. Most get paid extra for working on holidays. What's the best thing about working on holidays? You don't have to visit with those friends and relatives that you don't like. That's a bonus!! Probably for all involved.
